|
| Q:
What type of frame will be fitted to my painting? |
A:
Most paintings that we offer on our website come fitted with a wooden
frame. Some paintings are also fitted with a slip. Click
here to see an Example. To find out if your painting will come fitted
with a frame, please see its description to the right of the image.
| Q:
Is the cost of shipping included in the price of the painting?
|
A: No. All prices are exclusive of the delivery charges. Delivery
charge will be added on at the time of payment.
| Q:
How do I pay for a painting? |
We
accept bank transfer, personal cheque or cash.
| Q:
Is the painting going to be insured? |
A:
YES. All parcels are fully insured when in transit.
| Q:
Who is going to deliver my painting? |
A:
We use Federal Express International Priority for international deliveries
and Parcel Force Worldwide for deliveries made to the United Kingdom.
| Q:
How soon will I receive my painting? |
A:
Assuming you pay by bank transfer you can expect to receive your
painting in 2-3 working days following your payment. Sometimes the delivery
time will be affected by Customs Clearance delays. Payments by cheque
(issued by British bank) result in extra 4-5 days delay after the time
your cheque is received by us, as we must have cleared funds when shipping.
| Q:
What if I don't like the condition of the painting or colours of
the digital image of the painting do not match the colours of the
original? |
A:
We work very hard to make sure that the images that we place on
our web site are very close to the original painting. Prior to an image
being uploaded to our servers, the file is tested during different times
of the day so we can provide our customers with a true representation
of the original. Though we feel it has to be mentioned that all monitors
are different in quality and settings making that same image look different
on other monitors. 98% of our customers, that have bought paintings
through our web site, have been satisfied with the quality of their
paintings. If you are not satisfied with the painting, we offer a 100%
refund on all orders minus the shipping costs. Please have a look at
our Terms & Conditions for further details.
You will have 24 hours to evaluate the condition of the painting
after it has been delivered to you.
| Q:
Could I pay in my home currency? |
At
the moment we accept payments in US Dollars and British Pounds.
|
